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Big K Products Order Procedures

Welcome to the order page of Big K Products.

Before placing your order, please read carefully the following guidelines:

Big K operates from two sites: Our National Distribution Centre in Norfolk and our Retail Business in London. The Retail Business in London can deliver smaller quantities within the M25 corridor and will service shops, restaurants and cash & carry wholesalers within this area. The National Distribution Centre will service all customers outside the M25 and customers within the M25 area, who place orders over 3 pallets.

You do not need to register on our website to place your order. Please print a copy for your records and email or fax your order to the fax or email address on the order form.

As soon as we have received your order, a member of our sales team will contact you by email or phone to confirm your order and payment details, if applicable at this stage.

Please note the following minimum order quantities:

  • Trade deliveries from our National Distribution Centre:
    • Summer season: 1 mixed pallet of 35 – 40 outers for barbecue fuel and wood products, or
    • Winter season: 1 mixed pallet of 40 – 50 outers for winter fuel and wood products.
  • Restaurant deliveries from our National Distribution Centre:
    • Half of a pallet of restaurant charcoal
  • Deliveries from our London retail site:
    • Summer season: 8 outers of any product, or
    • Winter season: 30 bags of any product.

If you are a home user of our barbecue products or winter fuel, please visit our online retail shop at